Please reach us at fetch@gofetchnow.com if you cannot find an answer to your question.
Simply charge the device, download our app, and follow the on-screen pairing instructions. You’ll be tracking your pet in minutes.
Yes — our free app is your control center for location tracking, safe zones, and activity monitoring.
Absolutely — Fetch Track™ works on both iPhones and Android smartphones.
Please reach us at fetch@gofetchnow.com if you cannot find an answer to your question.
Fetch Track™ is your pet’s personal safety partner — combining real-time GPS tracking with exclusive services like Recovery Assurance™, Medical Monitoring, and device coverage. All designed in our proprietary, one-of-a-kind model for ultimate pet protection.
Our device talks to GPS satellites, pinpoints your pet’s location, and sends it through secure cellular networks to our app — so you can check in anytime, anywhere.
Nope! Fetch Track™ is a flat-rate, lifetime GPS service — no surprise bills. Optional add-ons are available for an extra one-time or annual fee.
We’re not just a tracker — we’re a full protection system. Our exclusive services, device coverage, and recovery protocols aren’t offered anywhere else.
Yes! Designed to handle rain, splashes, and muddy adventures — plus it’s shock-resistant for active pets.
It’s our unique way of blending lifetime GPS tracking with optional upgrades like Recovery Assurance™ and Medical Monitoring — all under one flat-rate system you won’t find anywhere else.
Absolutely! Our device is lightweight, comfortable, and works for pets big and small.
Fetch Track™ is sold as a complete, all-in-one unit for the best performance, safety, and fit. We do not sell clip-on GPS units separately — but if you have a special request, we’re happy to discuss custom options.
Small and light — designed so your pet barely notices it’s there. Perfect for everyday wear.
Yes — our materials are pet-safe, non-toxic, and built for comfort during all-day wear.
Our base plan gives you lifetime GPS tracking with no monthly fees. You get the all-in-one Fetch Track™ device, our secure mobile app, and ongoing location updates — plus the ability to add premium services later if you choose.
No surprises here. Fetch Track™ is a flat-price service — what you pay up front covers lifetime GPS tracking. Add-ons are clearly priced, and there are no recurring monthly charges unless you choose an annual premium service.
We offer multiple tiers built on flat pricing. Higher tiers may include device coverage, Recovery Assurance™, or Medical Monitoring so you can match the protection level to your pet.
Yes! Select tiers include built‑in device replacement for loss, theft, or damage—no separate insurance policy to buy.
If your device is lost, stolen, or damaged, we’ll replace it under eligible tiers. It’s built into the plan—not sold as separate insurance.
Battery life ranges from several days to nearly a month, depending on your plan tier, location update settings, and your pet’s activity level.
Use the included charging cable and any standard USB power source. A full charge usually takes just a few hours.
Yes — the device will still record your pet’s location. Once cell service is restored, the stored data uploads to your app.
Yes — create custom safe zones in the app, and you’ll get an alert if your pet leaves that area.
Absolutely — you can view your pet’s past locations and movements over time.
Typically accurate within a few feet in open conditions. We combine GPS and cellular data for precision and reliability.
Yes — manage multiple Fetch Track™ devices from a single app account.
Yes — you can grant app access to trusted people so they can also monitor your pet.
It’s our premium lost-pet service. If your pet is found, our monitoring team coordinates with animal control and you to get them home quickly — and may cover eligible impound fees in select areas.
It tracks your pet’s activity, rest patterns, and movement changes, alerting you to possible health issues.
Yes — custom-built, airline-approved kennels with integrated GPS tracking for safe travel.
Higher tiers may include automatic device replacement benefits at no extra cost.
Yes — you can upgrade at any time to include Recovery Assurance™, Medical Monitoring, or device coverage.
It’s the steady, reliable flow of location updates without gaps, so you always know where your pet is.
Yes — ideal for service dogs, farm animals, therapy pets, and more.
Anywhere with GPS and compatible cellular coverage — including many international locations.
Yes — in supported countries. Contact us to confirm coverage before travel.
Yes — though accuracy may vary depending on building materials and interference.
Most orders ship within 1–5 business days, with delivery time depending on your location, pre-setup, options chosen by customer and other variables.
Yes — international shipping is available to many countries.
We offer a satisfaction guarantee. Returns are accepted within the specified period — see our policy for details.
Contact support with your plan details — if you have coverage, we’ll replace it.
Yes — all devices include a limited warranty covering manufacturing defects.
Email us at fetch@gofetchnow.com or visit our contact page for additional support options.
Our support team is available during posted business hours, with emergency assistance for Recovery Assurance™ customers 24/7.
Because we combine flat-rate pricing, exclusive services, and all-in-one device design — giving you unmatched value and peace of mind.
Full service means we don’t just sell you a tracker and leave you on your own. We provide tracking, recovery assistance, health monitoring, customer support, and even travel solutions — all under one roof.
It means we refuse to follow the “sell a device, charge a monthly fee, and call it done” model. Our proprietary approach offers more features, more protection, and more value — without locking you into endless subscriptions.
It means when your pet goes missing, we handle the calls, coordination, and follow-up — working directly with animal control, shelters, and recovery partners so you can focus on your pet, not the paperwork.
We absorb the costs of technology, staffing, and infrastructure so you don’t get nickel-and-dimed. No hidden fees, no “surprise” surcharges — just flat, honest pricing.
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